A. We use
genuine solvent-based inks. This is important to you. Solvent-based inks are
waterproof, and stand up to the damaging effects of UV rays much better than
water-based inks. They are simply tougher and more durable.
TOP OF PAGE Q. What process do you use to print
A. We use an enhanced CMYK process. Others will tell you to send
your files as RGB and they then print that, letting the system convert the
colors. We don't. The RGB color space is larger than CMYK. This gives you the
impression that you can achieve certain colors that are simply not possible
using CMYK. We recommend working in CMYK so you know in advance what colors you
are likely to get.
A. Some special
colors for instance, colors used in corporate logos are
often achieved with offset printing by using a spot color ink. For banners we
print using enhanced process CMYK inks. (For any printer it isn't possible to
exactly reproduce a spot color using the CMYK process. NO matter where you go
there will be what is known as a "color shift" using the CMYK process to print
a spot color ink.) The good news is we are honest about that and we give you a
very close match. Also keep in mind banners are normally meant for viewing from
a distance of at least 12 or 15 feet. This has impact on how the colors are
A. The best format is Illustrator. In most
cases, if you can give it to us as a vectored Illustrator file format, we
should have no problem working with your artwork. If we are printing your
banner from a bitmapped file (created in Adobe Photoshop or a similar photo
editing application) almost any file format at 100 ppi at full size will work
TOP OF PAGE Q.
What software programs can you print from?
A. We can print from all the
leading desktop publishing programs on both Mac and Windows platforms. These
include QuarkXpress, PageMaker, and InDesign. While challenging, printing from
programs such as MS Word, Excel, Powerpoint, or Publisher, is often successful
with no issues encountered. However, you can rest assured that if any issues
are encountered, STC will notify you before any action is taken. We pride
ourselves on our customer service and reputation. If you have images or
illustrations created in PhotoShop or Illustrator, it is usually best to supply
us with the native files rather than trying to convert or export them to some
A. Unfortunately, most web
images are optimized to load quickly, which means its file size is usually
small and its resolution 72dpi. When this small image is enlarged for banners,
the resulting image quality is usually very poor.
A. We can make banners to almost any size
that you need. What you need to determine is how far away your viewing audience
will be and make sure the lettering is large enough. Please refer to our
artwork page for help with this subject.
TOP OF PAGE Q. Can you help me design my banner if I give you an idea
of what I want?
A. Yes. Provide us with a sketch or description and
we will do a finished design. Our in house design team can add text, graphics
or complete virtually any custom art application for your specific needs.
However, for client-specific art, such as logos, we require "ready-to-print"
artwork, or fees will be incurred. Please E-Mail us at email@example.com for
any questions regarding this subject.
A. Our full
color outdoor banner can last three years or more even if permanently installed
outdoors. However, the wild cards of installation and the weather are
important. We can't do anything about the weather, but you can do something
about your installation. So secure your banners as best you can.
A. Our banners come with attached grommets every 2-3 feet so you
can securely mount them to a variety of surfaces. You can either mount your
banner directly to a wall using screws and washers. Against a chain link fence,
fasten through the grommets with nylon ties or wire. Also you can run a rope
through the grommets and attach your banner to two poles.
TOP OF PAGE Q. How should I store my banner so
it lasts longer?
A. All banners should be rolled with the print facing
outward. Don't fold your banner. If you fold or flatten banners, they can
develop permanent creases. Don't store your banner in extreme heat.
TOP OF PAGE Q. Can I place an order over the
A. Unfortanutely, no, but you can fax it or e-mail it.
TOP OF PAGE Q. Can you work with both Mac and
A. Yes. We were there at the birth of desktop and have done
thousands of jobs on both platforms.
TOP OF PAGE Q. Can you bleed images off the edges of your banners?
A. Yes. When preparing the artwork, make the image area about
.5" larger where you want a bleed.
TOP OF PAGE Q. Can I save money by buying more than one
A. Yes. STC discounts duplicate banners. For amounts
see our Custom Banners page. For large amounts of banners volume discounts are
calculated for each individual project. E-Mail us at
A. Choices available include
FedEx 2 day (most economical), FedEx Standard, or FedEx Priority Overnight. We
also ship UPS Ground. If you would like to use another form of shipping, please
let us know. We will be glad to accommodate your needs.